Affordium Shopping UK — Frequently Asked Questions

Everything You Need to Know Before You Buy

Delivery Questions

How long does delivery take?

Standard UK delivery takes 3–10 business days from the date your order is dispatched. Orders are usually dispatched within 1–2 business days of purchase. You will receive a tracking number by email once dispatched.

Is delivery free?

Yes — free delivery on all orders over £30. Orders under £30 have a flat delivery fee of £2.49. Free delivery is applied automatically at checkout — no coupon code needed.

Do you deliver outside the UK?

Yes. We currently deliver to UK ,US, Ireland, Italy, France, Germany, Spain, France, Netherlands, including England, Scotland, Wales, and Northern Ireland. We are not able to ship to international addresses or BFPO addresses at this time.

Can I track my order?

Yes. You will receive a tracking number in your dispatch confirmation email. Visit our Track Your Order page for full instructions and carrier tracking links.

Returns and Refunds Questions

What is your returns policy?

We offer a 14-day returns policy from the date your order arrives. Items must be unused and in their original condition. Contact us at info@affordiumshopping.uk to begin your return.

My item arrived damaged — what do I do?

Email us at info@affordiumshopping.uk within 48 hours of delivery with your order number and a photograph of the damage. We will arrange a free replacement or full refund immediately.

How long do refunds take?

Once we receive your returned item, refunds are processed within 5–10 business days back to your original payment method.

Payment Questions

What payment methods do you accept?

We accept Visa, Mastercard, and American Express credit and debit cards, and bank transfer (BACS) via our Wise Business account. Full payment options are shown at checkout.

Is your checkout secure?

Yes. Our checkout uses 256-bit SSL encryption to protect your payment details. We do not store your card information on our servers.

Can I use a discount code?

Yes. Enter your discount code in the "Discount code" field at checkout. Our welcome discount for first-time customers is WELCOME10 for 10% off your first order.

Product Questions

Are your products safe for pets?

All products listed on Affordium Shopping are reviewed for pet safety. We do not list products containing high-concern chemicals. CE-certified materials are used where applicable.

What is the Wi-Fi requirement for the self-cleaning cat litter box?

The DOEL self-cleaning cat litter box requires a 2.4GHz Wi-Fi network only. It is not compatible with 5GHz Wi-Fi or dual-band routers set to auto-select frequency. Please check your router settings before ordering.

How do I choose the right size for a dog bed or harness?

Each product page includes a detailed size guide. As a general rule, measure your dog's chest girth for harnesses and their nose-to-tail length for beds. Visit our Size Guide for breed-specific recommendations.

 

Contact Questions

 

How do I contact Affordium Shopping?

Email us at info@affordiumshopping.uk. We reply to all enquiries within 24 hours, Monday to Friday. Visit our Contact page to send us a message directly.

 

Do you have a phone number or live chat?

We manage all customer support via email to provide detailed, trackable written responses. We aim to reply within 24 hours — usually faster. A live chat feature may be added in the future.