Contact Us
Contact Affordium Shopping UK
We're Here to Help — Get in Touch
Have a question about your order, a product, or our delivery times? We are a small UK team and we take customer care seriously. Every message receives a personal reply within 24 hours, Monday to Friday.
How to Contact Us
Email: info@affordiumshopping.uk
Response time: Within 24 hours, Monday to Friday
Hours: Monday – Friday, 9:00 AM – 4:00 PM GMT
Before You Contact Us — Quick Answers
| Question | Answer |
|---|---|
| Where is my order? | Orders ship in 1–2 business days. Delivery takes 3–10 business days. Check your confirmation email for tracking. |
| Can I change my order? | Contact us within 2 hours of placing your order. After that, orders may already be dispatched. |
| How do I return an item? | Email us with your order number. See our full Returns Policy. |
| My item arrived damaged | Email us with your order number and a photo. We will arrange a replacement or refund immediately. |
| Do you deliver outside the UK? | Yes, We deliver to France, Spain, Germany, Netherlands, Ireland, Italy & US only. |
| Can I cancel my order? | Contact us within 2 hours. We cannot cancel once dispatched. |
Send Us a Message
Use the form below or email us directly at info@affordiumshopping.uk. Please include your order number if your enquiry is about an existing order — this helps us find your details instantly and reply faster.
Frequently Asked Questions
How long does delivery take?
Standard UK delivery takes 3–7 business days and US & Europe 5-10 buisiness days from dispatch. Orders are dispatched within 1–2 business days of placement. Free delivery is available on all orders over £30. See our full Shipping & Delivery page for details.
What is your returns policy?
We offer a 14-day no-quibble returns policy from the date of delivery. Items must be unused and in original condition. Email us at info@affordiumshopping.uk to start your return.
Do you have a phone number?
We are an online-only UK pet shop and manage all customer support via email. This allows us to maintain detailed records of every conversation and give you a more thorough, written response than a phone call allows. We reply within 24 hours — usually much faster.