Returns & Refunds Policy

Returns & Refunds Policy — Affordium Shopping UK

Last updated: August 2026

 

Our 14-Day Returns Promise

At Affordium Shopping, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a straightforward 14-day returns policy from the date your order is delivered. No lengthy processes, no difficult questions.

How to Return an Item

 

Step 1 — Contact Us

Email us at info@affordiumshopping.uk within 14 days of receiving your order. Please include:

  • Your order number (found in your confirmation email)

  • The item(s) you wish to return

  • The reason for your return (optional but helpful)

 

Step 2 — Receive Return Instructions

We will respond within 24 hours with your return instructions, including the return address. Do not return items without contacting us first, as returns sent without prior authorisation may not be processed.

Step 3 — Send Your Item Back

Package the item(s) securely in their original packaging where possible. Send to the address provided in our return instructions. We recommend using a tracked shipping service and keeping your proof of postage, as we cannot be responsible for returns lost in transit.

Step 4 — Receive Your Refund

Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used at purchase.

Return Conditions

Condition Eligible for Return
Item is unused and in original condition ✅ Yes
Item is in its original packaging ✅ Yes — preferred
Item was received damaged or defective ✅ Yes — full refund or replacement
Item is not as described ✅ Yes — full refund
Item has been used or packaging is torn off or freebie or gift is used ❌ No refund — unless faulty
Return requested after 14 days ❌ No — unless statutory rights apply
Perishable or hygiene items ❌ No — for hygiene reasons

 

Who Pays for Return Shipping?

  • If the item is faulty, damaged, or not as described: we cover the return shipping cost
  • If you are returning an item for any other reason (changed your mind, wrong size): the return shipping cost is your responsibility

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • A complete Video Proof Of item Packaging Unboxing
  • A photograph of the damaged item
  • A brief description of the damage

We will arrange a free replacement or full refund immediately — no need to return the damaged item in most cases.

 

Your UK Consumer Rights

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Under UK law, goods must be:

  • OF satisfactory quality
  • Fit for purpose
  • As described

If any product fails to meet these standards, you are entitled to a repair, replacement, or full refund regardless of our standard 14-day window. For more information on your rights, visit Citizens Advice or Gov.uk Consumer Rights.

 

Contact Us About a Return

Email: info@affordiumshopping.uk
Response time: Within 24 hours, Monday to Friday